Why New Businesses Fail on Trustpilot (and How to Overcome It Fast)

By · August 20, 2025 · Strategy

The Trustpilot Dilemma for Startups

Every entrepreneur wishes to start a successful business. But once you’re launched, bitter reality dawns on you: you need customers, trust, and eyeballs. In today’s web, reputation online is crucial, and places like Trustpilot can break or make how your customers perceive you.

The catch? New businesses never get off the ground on Trustpilot. Without reviews, your page looks empty. Without trust, consumers don’t purchase. And without exposure, you’ll be overtaken by competitors who already dominate.

So why is this, exactly? Why do new businesses struggle to get in the door on Trustpilot? And more importantly—how do you shatter it in a hurry?

Why New Businesses Fail on Trustpilot

1. Lack of Early Customer Reviews

The most obvious explanation: you don’t have enough reviews yet. Consumers who visit Trustpilot love companies with dozens (or hundreds) of positive reviews. Prospective customers believe that if your page is empty or contains one or two reviews, then you haven’t been tried, are unreliable, or perhaps suspicious.

2. Trustpilot’s Algorithm Favors Established Brands

Just like Google search, Trustpilot has its own ranking system. High review volume, more interaction, and older accounts are given priority. Your brand will then be bumped down by the big players until you’ve created volume.

3. Consumer Psychology and Social Proof

Consumers nowadays do not typically buy from a company without doing their research on it first. Indeed, according to surveys, 90% of consumers read reviews before buying. Without any, you are invisible. With just a few, you risk appearing dodgy.

4. Bad Reviews Are More Hurtful When You’re Small

A single bad review can demolish your initial steam. If you only have five reviews and one of them is negative, your overall rating took a dive. Big companies can absorb the punch, but new businesses feel it harder.

5. Time Is Against You

Building a natural Trustpilot reputation takes time. You will have to wait for real customers to post reviews, pray that they are positive, and keep doing it until you have enough to look legitimate. For a startup with the necessity for swift expansion, this slow process can be lethal.

The Consequences of a Weak Trustpilot Profile

  • Lost Sales: Customers go to competitors with stronger reputations.
  • Low Conversion Rates: Even if you get traffic, few visitors will trust you sufficiently to make a purchase.
  • Brand Damage: An empty Trustpilot page conveys the impression that your company isn’t established.
  • Growth Bottleneck: Without reviews, growing your business is much harder.

How to Overcome Trustpilot Challenges Quickly

1. Proactively Ask for Reviews

Send gentle reminders after each purchase asking customers to leave a review. Make it easy with a straightforward Trustpilot link.

2. Provide an Excellent Experience

Having excellent products and services increases the chance that customers will write great reviews naturally.

3. Reply to Reviews Publicly

When customers see that you are responding to both positive and negative reviews proactively, it builds trust.

4. Use Marketing to Drive Traffic to Your Trustpilot Site

Link your Trustpilot page from your website, email newsletters, and social media.

5. Grow Quicker with Strategic Review Boosting

Even when you do everything right, it takes months—or years—to build up a Trustpilot profile naturally. This is when most companies choose to buy Trustpilot reviews to speed the process up.

Why Most Companies Choose to Buy Trustpilot Reviews

This is the truth: your competitors may already be buying Trustpilot reviews. That’s why they appear more authentic and attract more customers, even if their products or services are not necessarily better than yours.

By choosing to buy Trustpilot reviews, you can:

  • Gain Instant Credibility – 20+ positive reviews make a far more believable profile than 2.
  • Boost Conversions – When customers perceive social proof, they are much more likely to convert.
  • Compete with Big Brands – Level the playing field with brands that have decades of review history.
  • Overcome Early Struggles – Instead of taking months to build up, you can appear established in a matter of days.
  • Protect Your Reputation – Having a good base of positive reviews protects from the occasional negative one.

How Buying Trustpilot Reviews Works

With Reputro, it is easy to buy Trustpilot reviews and it’s not just about words on paper—you get credibility and growth potential. Here’s how it works:

  • Choose how many reviews you need.
  • Personalize content (style, language, and tone).
  • Reviews are posted strategically in the long run so they look natural.
  • Your Trustpilot profile begins to rank higher and attract actual customers.

This strategy allows you to cut through what will take months or years, enabling you to have the reputation boost you need now.

Don’t Let Trustpilot Hold You Back

Trustpilot is either a bottleneck—or growth catalyst—for your company. As a start-up company, you’ll feel the familiar pains of low exposure, few reviews, and customer hesitations.

Don’t wait forever, however. Smart companies buy Trustpilot reviews to overcome these early obstacles, boost credibility overnight, and start converting visitors into paying customers quicker.

If you’re committed to competing in today’s online business environment, the investment in buying Trustpilot reviews is not an option—it’s a requirement.

At Reputro.com, we help businesses like yours build trust and authority on Trustpilot quickly through high-quality, reliable review solutions.

Ready to Transform Your Reputation?

You've seen the strategy, now it's time for action. Stop letting a low TrustScore hold you back. Take control of your online reputation today.

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